SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any customs fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get customs fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you have received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Tackle Pick (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.tacklepick.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Maury –
thank you
Sebastian –
Satisfied with the purchase, order again
Rahil –
received the goods. all as in the video advertising. I recommend the seller
A’lamar –
The description completely corresponds to the order. The store is always in contact. Package shipped within 2 days. The seller put a gift. Many thanks to him.
Aimil –
Thank you very much for the order. My husband really enjoyed it. The seller even put a present, well done, keep it up!
Riley –
very grateful and satisfied.
Clark –
Great reel, came in 2 weeks to Saratov, spinning gently, thanks for the popper as a gift.
Declan –
Delivery is very very fast. Packed very well. Everything came in good form without damage. Special thanks to the seller for a wobbler as a gift. Will be ordering again from this seller.
Gillebrìde –
thanks to the seller for the gift. I recommend this seller
Horas –
The coil looks good, a bit tough, but I think it will work out. Delivery is a little less than a month. Seller special thanks for the gift.
Cody –
Good quality goods and consistent with the description. Fast shipping. I recommend the salesman. ( Thanks for your gift )
Tomaz –
Yes, I`m very satesfied and also thanks for a little gift….greeting from Trbovlje, Slovenija by Tomaz Sadar
Zac –
Very happy with the product, shipping time of one month. Seller recommended.
Lilly –
Husband delighted, thank you, seller.
Elijah –
good product and perfect package also good delivery time
Ryan –
It looks very decent, two metal spools, have not tried it yet, we are waiting for the season. Super packaging – well done seller, packed it very high quality, safe and sound box, delivery is very fast! The seller put a gift – a small wobbler, for this special thank you! Thank you very much to the seller, very satisfied with the purchase, we recommend everyone
Weaver –
Thanks to the seller for a gift (wobbler)
Flynn –
the quality of the packaging is super. Everything looks good, I am satisfied. Thank seller for a gift, a trifle, but nice. I recommend the seller.